Shipping & Delivery
WHERE DO WE SHIP?
AEVVO Ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out.
(United States, Australia, Austria, Belgium, Canada, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Ukraine, Bulgaria, Croatia, Georgia, Iceland, Liechtenstein, Lithuania, Monaco, Romania, Turkey, etc. )
Please kindly note that P.O. Boxes' addresses and military addresses (APO, FPO) cannot be delivered.
Any Questions, please feel free to contact us via email at：care@aevvolife.com
WHEN WILL IT SHIP?
Within 1-2 days of placing your order you will receive an email with the clothing design, requesting any edits or approvals for manufacturing and shipping. Once your order is approved, please allow up to 3-5 business days of processing time for your personalization orders to ship out.
HOW LONG IS THE DELIVERY TIME?
1) Personalization orders: Delivery Time = Processing time (within 3-5 business days)+ shipping time
*Check the form for shipping times，Business days are Monday-Friday, excluding public holidays.
| Region | Order type | Processing Time | Shipping Time |
| USA | personalization | 3-5 Business Days | 2-7 Business Days |
| UK | personalization | 3-5 Business Days | 5-7 Business Days |
| CA | personalization | 3-5 Business Days | 2-5 Business Days |
| AU | personalization | 3-5 Business Days | 2-5 Business Days |
| SG | personalization | 3-5 Business Days | 2-5 Business Days |
| Others | personalization | 3-5 Business Days | 2-10 Business Days |
*These are estimates based on the time it took for majority of orders to be delivered. Delays do happen occasionally due to uncontrollable factors, e.g., weather changes, but please be assured that AEVVO will do our best to minimize any inconveniences that may arise.
WHAT SHIPPING METHODS DO YOU OFFER?
All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
HOW MUCH WOULD SHIPPING COST?
Free shipping on orders greater or equal to $69, otherwise the cost of the shipping is $15. (based on the actual paid amount)
TAX AND DUTIES
The prices on this website include tax. Normally you don't need to pay any extra fees,If you do incur charges, please do not hesitate to contact us at care@aevvolife.com.
1.Please send us a copy of the customs duties receipt via email.
2.A refund will be processed within 3-5 working days of receiving your receipt.
CAN I CANCEL MY ORDER?
After receiving your confirmation of the product design, we will arrange production. Once an order is produced, it cannot be canceled.
ADDRESS INFORMATION
Before you place your order, We recommend double-checking your shipping address to make sure it is complete and correct, as later changes may result in additional charges.
If your shipping address is different from your billing address, please specify this during checkout.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at care@aevvolife.com, If the address is wrong, we can correct this before shipping.
TRACKING MY ORDER
A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from ‘Track Order Details’.
A tracking number will be sent to you by email once your item is shipped out.
WHY WAS MY ORDER SHIPPED SEPARATELY?
Sometimes, you may receive separated packages, please do not worry, there will be no additional costs.
1) You ordered many products, which are too big to ship out within one package.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra care. Despite this, our customers report that around 1 in 10000 products arrives damaged due to mail service mistreatment.
1) When you receive the parcel, first of all, please check if the product is good. If there are any problems mentioned above, please refuse to sign for the parcel and contact us in time.
2) If you encounter the condition that the parcel must be signed before it can be checked. Please sign for and open the parcel in front of the courier. After checking, if there is no problem then you can give the receipt to the courier. If there is any problem, please give feedback to the courier and contact us immediately. (It is suggested you take pictures of the package box, product boxes, products, waybill, etc. And pictures should be clear and easy to identify. )
3) If you(or your client) do not check the parcel and signed, the commitment that logistics undertakes transportation risk will end. Thank you for your understanding.
If these happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.