1) What sales channels do you have?
Currently we sell through our official website: www.aevvolife.com.
Please buy from our official channels or our authorized resellers

2) Do you have any retail locations?
They are in the process of preparation.

3) What is your contact information?
1) For online ordering, Shipping & Delivery, order tracking, returns & exchanges, please email us at care@aevvolife.com
2) For Affiliate and Brand Ambassador inquiries , Business Development, Charity and Brand Partnerships please email us at info@aevvolife.com
3) For Wholesale Order inquiries please email at wholesale@aevvolife.com

1) How do I order?
Please place an order on our official website www.aevvolife.com :
①Select products
②Add to shopping cart
③Click Checkout
④Fill in shipping information
⑤Add payment method
⑥Complete the order
LEARN MORE

2) What methods of payment do you accept?
We accept payment with PayPal, Credit or debit card and Shop Pay Installments。LEARN MORE

3) Will I be charged tax on my order?
The prices on this website include tax.

4) How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment methods Aevvo offers are widely used around the world. They are all used by so many people, then they are safe and secure without doubt. Once you enter your personal and credit card information, your online purchase will be processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transaction.

5) Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you, e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

6) I didn’t receive an order number. How do I know my order is complete?
Our system sends a confirmation email after you make your purchase and it will include your order number. If you didn’t receive it, please check your spam mailbox. If you are still concerned that your order didn’t go through, you can always contact us at care@aevvolife.com.

7) I would like to change my order.
If you wish to add or remove items from your order, please contact us at care@aevvolife.com as soon as possible.

8) I made a mistake with my address.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at care@aevvolife.com, If the address is wrong, we can correct this before shipping. PLEASE NOTE: Once an order has been shipped, we are no longer able to change the shipping address. In that case, please contact USPS (once the tracking is updated) to intercept the package and provide the new address to them directly.

9) Do you offer wholesale prices?
Please contact us at wholesale@aevvolife.com to discuss Wholesale options.

1) Can you deliver to my address?
AEVVO Ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out.
(United States, Australia, Austria, Belgium, Canada, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Ukraine, Bulgaria, Croatia, Georgia, Iceland, Liechtenstein, Lithuania, Monaco, Romania, Turkey , etc.)
Please kindly note that P.O. Boxes' addresses and military addresses (APO, FPO) cannot be delivered.
Any Questions, please feel free to contact us via email at：care@aevvolife.com

2) What is the cost of shipping?
Free shipping on orders greater or equal to $69, otherwise the cost of the shipping is $10. (based on the actual paid amount)

3) When will you ship my order?
① For your stock orders, please allow up to 1-2business days of processing time for your orders to ship out.
② Orders with personalization can take 3-5 business days to be processed.

4) How long is the delivery time?
① Stock orders: Delivery Time = Processing Time (within 1-2 business days)+ Shipping Time
② Personalization orders: Delivery Time = Processing time (within 3-5 business days)+ shipping time 

Average shipping times to the US:2-5 Business days after processing.
Average shipping times to international: 2-10 Business days after processing.

*Check the form for shipping times，Business days are Monday-Friday, excluding public holidays.

5) What shipping methods do you offer?
All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.

6) Where are my items coming from?
We currently have warehouses in the United States, the United Kingdom and China. Products will be sent as per the principle of proximity.

7) Will my order be shipped in one package?
Sometimes, you may receive separated packages, please do not worry, there will be no additional costs.
① We currently have warehouses in the United States, the United Kingdom and China. Products will be sent as per the principle of proximity.
② You ordered many products, which are too big to ship out within one package.

8)I received a tracking number but it hasn’t been updated.
Our carriers can take 2-3 business days after the shipment date to update a shipment. At that time, you can track the item via the tracking number.

9) Do I have to pay import taxes/duties on an international order?
The prices on this website include tax.Some countries charge import taxes and duties upon reaching customs. We will send your items in one package and declare a reasonable low value in order to get through the custom. Generally, it works well for our items. However, if you do get taxed in an unpredictable situation,If you do incur charges, please do not hesitate to contact us at care@aevvolife.com.

① Please send us a copy of the customs duties receipt via email.
② A refund will be processed within 3-5 working days of receiving your receipt.

1) I would like to cancel my order.
You can cancel your order before shipping, If the item has already been shipped, the order cannot be canceled. Please move on to the return and refund process.

2) I would like to Exchange my order.
We offer an extended 30-day return & exchanges policy.Please check the process for lodging your return or exchange.

3) I received a wrong items.
We check all of your orders during the packing stage to make sure that the right product are included. Please let us know within 48 hours, if it was wrong items.Please ensure the product is unused and head back to the designated address after obtain authorization for return.Please check the process for lodging your return or exchange.

4) I received a damaged item.
All of our products are carefully packaged and shipped. We do everything we can to ensure your order will arrive in perfect condition. In rare occasions, outside of our control, an item may show up with damage incurred while in transit.Please let us know within 48 hours, if it was damaged in transit.Please ensure the product is unused and head back to the designated address after obtain authorization for return.Please check the process for lodging your return or exchange.

5) What if I don't like my jewelry after receive it?
Don't worry about it. We promise an hassle-free 30-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.

6) What is your return & exchanges policy?
At Aevoo, your satisfaction is our priority. That’s why we offer an extended 30-day return & exchanges policy.For details, please refer to the returns and exchanges page.

How do I take care of my jewelry?
To ensure the longevity and radiance of your jewellery pieces, follow these essential care tips on our materials & care page.

How Do I Measure My Wrist?
We have given a size chart, please refer to the size guide page.

Do you offer gift box?
Yes, we do. we provide exquisite gift box packaging with every order, let him see your care.

Do you offer gift cards?
Yes, we do, Aevvo gift cards are available at our online store in any amount from $10 to $200. Gift Cards are available for purchase online in pre-set denominations.

Do Aevvo gift cards expire?
Aevvo Gift Cards never expire.

Can Aevvo gift cards be combined with coupons?
Yes, you can combine a gift card with our promo code.

Can Aevvo gift cards be returned or exchanged for cash?
No, Aevvo Gift Cards are not eligible for a return neither for redeeming for cash.